At Omnibloom Switzerland, we strive to make your shopping experience as seamless as possible. Here's what you need to know about our shipping:

• Free Shipping: Enjoy complimentary shipping on all orders over 150 CHF within Switzerland.
• Standard Shipping: For orders below 150 CHF, a flat rate of 5.90 CHF applies.
• Delivery Time: Your order will be processed and shipped within 3-5 working days from the date of purchase.
• Weekend Delivery: Please note that we do not package or deliver orders on Saturdays and Sundays.

If you have any questions or require further assistance regarding shipping, feel free to reach out to our friendly customer service team. Thank you for choosing Omnibloom Switzerland for your floral needs!

At Omnibloom Switzerland, your satisfaction is our priority. Here's everything you need to know about our returns policy:

• 14-Day Return Window: We offer a 14-day return policy from the date of delivery. To be eligible for a return, items must be unused and in perfect, undamaged condition.
• Customer Responsibility: Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure safe return delivery.
• Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds will be processed within 7-10 business days to the original method of payment.

To initiate a return, please follow these simple steps:

1. Contact Us: Use the contact form provided on our website to notify us of your intention to return an item. Please include your order number and details of the item(s) you wish to return.
2. Wait for Confirmation: Once we receive your return request, our customer service team will review your inquiry and provide you with further instructions, including the return address.
3. Packaging: Carefully package the item(s) you wish to return, ensuring they are in perfect, unused condition and securely sealed.
4. Shipping: Return the item(s) to the address provided by our customer service team using a trackable shipping service. Please note that return shipping costs are the responsibility of the customer.
5. Refund Processing: Once we receive and inspect your returned item(s), we will process your refund within 7-10 business days to the original method of payment.

If you have any questions or require assistance with your return, please don't hesitate to reach out to us via the contact form on our website. Thank you for choosing Omnibloom Switzerland!